Traveller Safety, Health and Activities Policy

VMT places traveller safety above the continuation of an itinerary where a genuine and significant safety risk exists.

VMT may modify, postpone, suspend or cancel an activity where reasonably necessary for safety.

Safety decisions might take account of:

1. aweather
2. btemperature
3. cvisibility
4. dterrain
5. eroad conditions
6. fwater conditions
7. gfire risk
8. hsecurity conditions
9. isupplier advice
10. jgovernment restrictions
11. kmedical circumstances
12. lequipment condition
13. mtraveller behaviour
14. nother relevant circumstances.

Travellers must follow reasonable safety instructions given by VMT, guides, drivers, activity operators and other authorised personnel.

Travellers must not deliberately interfere with safety equipment.

Travellers must not remove, disable, misuse or damage safety equipment.

Travellers must not participate while intoxicated where intoxication creates a safety risk.

VMT might refuse participation in an activity where a traveller's condition or conduct creates a serious and immediate safety risk.

Where participation is refused because of the traveller's conduct, intoxication, failure to disclose relevant information or failure to satisfy an expressly communicated safety requirement, the traveller will not automatically receive a refund.

Travellers must take reasonable care of themselves, other travellers, VMT personnel, suppliers, accommodation, vehicles, equipment and property.

Travellers are responsible for complying with reasonable instructions issued for safety, security and operational purposes.

Travellers must not:

1. abehave violently
2. bthreaten another person
3. charass another person
4. dengage in discriminatory abuse
5. eengage in sexual harassment
6. fengage in sexual misconduct
7. gdamage property
8. hsteal property
9. imisuse equipment
10. jinterfere with vehicles or drivers
11. kinterfere with animals
12. lendanger other travellers
13. mdeliberately ignore safety instructions
14. nparticipate in unlawful activity
15. oengage in conduct likely to damage VMT's reputation or relationships with suppliers
16. pengage in behaviour which materially disrupts the service.

Travellers remain responsible for their personal conduct throughout the booking.

Parents, guardians and accompanying adults remain responsible for children and minors in their care except where VMT has expressly agreed in writing to provide a specific supervisory service.

A traveller who causes loss, damage, injury or additional expense through intentional conduct, negligence, recklessness, unlawful conduct or failure to follow reasonable instructions may be required to reimburse VMT or the relevant supplier to the extent permitted by law.

VMT may pursue recovery directly or through the relevant supplier, insurer or other lawful process.

This includes reasonable costs arising from:

1. aproperty damage
2. bvehicle damage
3. caccommodation damage
4. ddamaged equipment
5. elost keys
6. fbroken fixtures
7. gexcessive cleaning
8. hspecialist cleaning
9. ireplacement equipment
10. jemergency repairs
11. ksupplier penalties
12. lcancellation charges caused by the traveller
13. madditional transportation
14. nadditional accommodation
15. othird-party claims
16. pother directly attributable losses.

VMT will not charge a traveller for ordinary wear and tear or damage which the traveller did not cause.

VMT will not impose an arbitrary penalty disguised as a damage charge.

Where VMT or a supplier claims compensation for damage, VMT may request reasonable evidence of the damage and associated cost.

Where a supplier charges VMT for damage caused by a traveller, VMT may seek reimbursement from the traveller where legally permitted.

VMT may provide evidence supporting the charge where reasonably available.

Where the traveller disputes responsibility, VMT will review the available evidence.

Travellers must treat accommodation responsibly.

Travellers are responsible for damage caused by themselves or members of their travelling party where the damage results from intentional conduct, negligence, recklessness or misuse.

Examples include:

1. abroken furniture
2. bdamaged doors
3. cdamaged windows
4. ddamaged electrical equipment
5. edamaged plumbing
6. fdamaged linens through misuse
7. gexcessive staining
8. hsmoking where prohibited
9. idamage caused by prohibited animals
10. jlost keys or access devices
11. kdeliberate misuse of facilities.

VMT is not responsible for paying supplier charges arising from traveller-caused damage.

Where a hotel or other accommodation provider charges a damage deposit, that deposit remains subject to the provider's terms.

VMT does not control a supplier's decision to impose a lawful damage charge.

VMT may assist the traveller in disputing an unreasonable charge, but VMT does not guarantee reversal of a supplier's charge.

Where VMT has paid a supplier charge on behalf of the traveller, VMT may seek reimbursement from the traveller where legally permitted.

Travellers must use vehicles responsibly.

Travellers must not:

1. adamage seats
2. bdamage doors
3. cinterfere with vehicle controls
4. ddamage safety equipment
5. esmoke where prohibited
6. fspill substances causing material damage
7. gdeliberately damage vehicle interiors or equipment.

VMT may recover reasonable repair or replacement costs attributable to the traveller.

Ordinary wear and tear remains the responsibility of the vehicle owner or supplier.

Travellers must use equipment according to instructions.

Equipment might include:

1. ahelmets
2. bprotective equipment
3. cboards
4. dbicycles
5. ewater equipment
6. fclimbing equipment
7. gdesert equipment
8. hsafety equipment
9. iother activity equipment.

Travellers must report defective equipment before use where reasonably possible.

Travellers remain responsible for damage caused by deliberate misuse, reckless conduct or failure to follow instructions.

VMT will not hold a traveller responsible for ordinary equipment wear or a defect unrelated to the traveller.

VMT expects travellers to behave respectfully towards:

1. aother travellers
2. bguides
3. cdrivers
4. dhotel staff
5. eactivity operators
6. flocal communities
7. gchildren
8. hanimals
9. imembers of the public.

VMT operates a zero-tolerance approach to serious violence, sexual abuse, exploitation, threats and deliberate endangerment.

VMT may intervene where misconduct creates a safety, legal or operational problem.

Depending on the circumstances, VMT might:

1. aissue a warning
2. brequire the traveller to stop an activity
3. cseparate travellers
4. dcontact a supplier
5. econtact authorities
6. farrange alternative transportation
7. grefuse participation
8. hterminate the affected service
9. irequire the traveller to leave accommodation
10. jend the traveller's participation in a tour where legally permitted.

VMT will consider the seriousness of the conduct before taking action.

VMT will not remove a traveller merely because of a protected characteristic or lawful exercise of a consumer right.

Where VMT terminates participation because of serious traveller misconduct, the traveller remains responsible for reasonable additional costs caused by the misconduct where legally permitted.

No refund will automatically arise from termination resulting from the traveller's own serious misconduct.

Alcohol consumption is permitted only where lawful and where the relevant supplier allows it.

Travellers must not become intoxicated to a level which creates a safety risk or materially disrupts the service.

VMT or a supplier may refuse participation in an activity where intoxication creates a reasonable safety concern.

This is particularly relevant to:

1. acamel excursions
2. b4x4 excursions
3. chiking
4. dwater activities
5. eswimming
6. fclimbing
7. gadventure activities
8. htransportation.

VMT is not responsible for consequences arising from a traveller's voluntary intoxication except where applicable law imposes responsibility on VMT.

Travellers must comply with Moroccan law.

VMT does not permit illegal drug use during VMT services.

VMT may contact relevant authorities where required by law or where serious safety concerns exist.

VMT does not provide legal advice concerning possession, use or importation of controlled substances.

Travellers are responsible for checking applicable laws concerning medication, controlled substances and personal items before travel.

Adventure activities involve additional risks.

Activities might include:

1. acamel riding
2. b4x4 excursions
3. cdesert trekking
4. dsandboarding
5. ehiking
6. fclimbing
7. gwater activities
8. hcycling
9. ioff-road transportation
10. jother activities identified as adventurous or physically demanding.

VMT will provide relevant known safety information before participation where reasonably practicable.

Travellers must assess their own ability to participate.

A traveller should disclose relevant medical or physical restrictions before booking where those restrictions affect safe participation.

VMT may require additional information where an activity presents specific risks.

VMT may refuse participation where a traveller does not meet an essential safety requirement.

Desert environments present specific risks, including:

1. aheat
2. bdehydration
3. csun exposure
4. dsandstorms
5. euneven terrain
6. fremote locations
7. glimited communications
8. htemperature changes
9. ianimal-related risks
10. jvehicle-related risks.

Travellers should carry suitable water and follow hydration instructions.

Travellers should use suitable clothing, footwear and sun protection.

Travellers should inform VMT before participation if they have a condition which affects heat tolerance, hydration, mobility or endurance.

VMT may alter or suspend desert activities where conditions become unsafe.

VMT does not guarantee specific desert weather conditions.

Travellers must remain with the designated group or follow the guide's instructions concerning safe movement.

Camel activities involve risks including:

1. afalls
2. bmovement-related injuries
3. canimal behaviour
4. duneven terrain
5. eheat
6. fdehydration
7. gsun exposure
8. hdismounting injuries.

Travellers must follow the guide's instructions when approaching, mounting, riding and dismounting.

Travellers must not deliberately provoke, frighten or mistreat an animal.

VMT may refuse participation where a traveller's condition makes participation unsafe.

Children may be subject to additional age, weight or supervision requirements imposed by the activity supplier.

VMT may substitute or cancel a camel activity where animal welfare, weather, supplier capability or safety considerations require it.

VMT does not guarantee a particular camel unless expressly confirmed.

Off-road travel involves risks arising from:

1. auneven terrain
2. bvehicle movement
3. cremote locations
4. dsudden braking
5. eheat
6. fdust
7. gvehicle breakdown
8. hchanges in terrain.

Travellers must remain seated where instructed.

Seatbelts must be used where provided and required.

Travellers must not interfere with the driver.

Travellers must not request unsafe driving practices.

VMT may refuse a traveller's request for an unsafe route or manoeuvre.

VMT does not guarantee a specific vehicle model unless expressly confirmed.

Hiking routes vary in:

1. aterrain
2. belevation
3. cduration
4. dtemperature
5. edifficulty
6. faccessibility.

Travellers must use appropriate footwear and clothing.

Travellers must remain within the designated route unless the guide permits otherwise.

Travellers must notify the guide if they feel unable to continue safely.

A traveller who leaves a designated route without permission accepts responsibility for additional risks created by that decision, subject to applicable law.

VMT may shorten or modify a route due to weather, safety, fatigue or local conditions.

Water activities might involve risks of:

1. adrowning
2. bslips
3. ccurrents
4. dwaves
5. ecold exposure
6. fheat exposure
7. gequipment failure
8. hwaterborne hazards.

Travellers must follow supplier instructions.

Travellers must disclose relevant swimming ability where an activity requires swimming.

Non-swimmers must not enter water areas designated for swimmers.

Children must follow the applicable supervision requirements.

VMT may cancel or modify water activities where conditions are unsafe.

Certain activities have minimum or maximum age requirements.

Restrictions might arise from:

1. aMoroccan law
2. bsupplier rules
3. cinsurance requirements
4. dequipment limitations
5. esafety assessments.

VMT will communicate known age restrictions before booking where reasonably practicable.

A traveller must provide accurate age information.

Providing false age information might result in refusal of participation without a refund where the activity cannot safely or lawfully be provided.

For this Policy, a child means a person under 18 years of age.

A parent or legal guardian remains responsible for the child unless VMT has expressly accepted a specific supervisory responsibility in writing.

VMT does not provide general childcare.

VMT does not assume parental responsibility merely because a guide, driver or other supplier is present.

Parents and guardians must supervise children appropriately for their age, activity and circumstances.

Parents and guardians must ensure that children follow safety instructions.

VMT may require a parent or guardian to remain physically present during certain activities.

Children might require additional equipment or restrictions.

VMT will not knowingly place a child into an activity where VMT reasonably considers participation unsafe.

Travellers under 18 must travel with an appropriate responsible adult unless VMT expressly agrees otherwise in writing.

VMT might require:

1. aparental consent
2. bguardian information
3. cemergency contact information
4. didentification
5. emedical information relevant to safety
6. fadditional supplier forms.

VMT may refuse a booking where adequate parental or guardian authority cannot be established.

VMT does not accept responsibility for parental disputes or custody disputes.

Parents and guardians are responsible for obtaining all permissions required for international travel.

VMT does not determine parental responsibility or custody rights.

VMT may contact appropriate authorities if VMT has reasonable safeguarding concerns concerning a minor.

VMT does not provide one-to-one childcare unless expressly contracted.

Guides supervise activities within the scope of their professional role.

A guide's presence does not transfer parental responsibility.

Parents and guardians must remain responsible for children where the booking does not expressly state otherwise.

Where a supplier requires a specific supervision ratio, the traveller must comply with that requirement.

VMT may refuse participation where required supervision is unavailable.

Travellers are responsible for assessing whether they are medically fit to participate.

Travellers should seek professional medical advice before participating in physically demanding activities where appropriate.

Relevant conditions might include:

1. aheart conditions
2. brespiratory conditions
3. cmobility limitations
4. dseizure disorders
5. ediabetes
6. fsevere allergies
7. gheat-sensitive conditions
8. hconditions affecting balance
9. iconditions affecting consciousness
10. jother conditions relevant to activity safety.

Travellers should disclose material information where necessary for VMT or a supplier to assess reasonable safety arrangements.

VMT will treat medical information confidentially in accordance with applicable privacy law.

VMT does not make medical fitness determinations.

VMT may request reasonable additional information where necessary to assess whether a service is suitable.

VMT may require a medical professional's confirmation where an activity supplier or insurer reasonably requires such confirmation.

VMT will not use medical information as a basis for unnecessary exclusion.

Travellers are responsible for bringing sufficient medication for the trip.

Travellers should carry medication in accordance with applicable travel requirements.

Travellers should keep essential medication accessible during travel.

VMT does not administer medication unless expressly agreed and legally permitted.

VMT does not guarantee access to a particular medication in Morocco.

Some activities require reasonable levels of:

1. awalking ability
2. bbalance
3. cmobility
4. dstamina
5. eswimming ability
6. fability to mount or dismount animals
7. gability to tolerate heat
8. hability to remain seated for a specified period.

VMT will provide known material requirements before booking where reasonably practicable.

Travellers must not participate beyond their safe physical ability.

A traveller who knowingly participates despite being unable to satisfy a disclosed essential safety requirement does so at their own risk, subject to mandatory law.

VMT may modify an activity where reasonable and safe alternatives exist.

Pregnancy does not automatically prevent travel or participation.

Certain activities might be unsuitable during pregnancy.

These might include:

1. acamel riding
2. bhigh-impact activities
3. coff-road 4x4 activities
4. dstrenuous hiking
5. eactivities involving fall risks
6. fwater activities
7. gactivities where medical assistance is difficult to access.

Travellers who are pregnant should obtain appropriate medical advice before participating in activities presenting additional physical risk.

VMT may restrict participation where a supplier, insurer, safety professional or applicable rule identifies a material safety concern.

VMT will consider reasonable alternatives where available.

VMT welcomes travellers with disabilities and will seek to identify reasonable ways to provide suitable services.

Accessibility depends heavily on the location, vehicle, accommodation, terrain and supplier.

Morocco contains historical sites, desert environments, medinas, mountain routes and other locations where full physical accessibility is not always available.

VMT will provide accurate accessibility information known to VMT.

VMT will not describe a service as fully accessible unless VMT has a reasonable basis for making that representation.

Travellers should provide accessibility information before booking.

Relevant information might include:

1. awheelchair dimensions
2. bmobility requirements
3. cability to transfer
4. dassistance requirements
5. ewalking distance limitations
6. fstair requirements
7. gaccessible toilet requirements
8. haccessible vehicle requirements
9. iguide assistance requirements
10. jvisual or hearing requirements.

VMT will assess reasonable requests individually.

A requested adjustment might be unavailable because of:

1. aphysical infrastructure
2. bvehicle limitations
3. csupplier limitations
4. dlocation
5. esafety requirements
6. flegal restrictions
7. gdisproportionate operational requirements.

Where the requested service cannot reasonably be provided, VMT will seek a suitable alternative where possible.

VMT will not discriminate unlawfully against a disabled traveller.

For UK-facing services, VMT will take account of applicable Equality Act 2010 obligations concerning reasonable adjustments and non-discrimination. The Act requires reasonable steps where a disabled person faces substantial disadvantage, subject to the statutory framework and exceptions.

Moroccan law also recognises accessibility rights for persons with disabilities, including through Law 10.03 concerning accessibility and Framework Law 97-13.

For US customers, VMT will comply with applicable US accessibility and non-discrimination requirements to the extent those laws apply to the relevant transaction or activity.

Accessibility information describes known practical conditions. It does not guarantee that every location will be accessible in every circumstance.

Historical buildings, medinas, desert camps, mountain areas and rural locations might contain:

1. astairs
2. buneven surfaces
3. cnarrow passages
4. dsand
5. elimited ramps
6. finaccessible toilets
7. glimited vehicle access.

VMT will not knowingly misrepresent accessibility.

Where a requested accessibility arrangement is unavailable, VMT will communicate the limitation as soon as reasonably possible.

Travellers should notify VMT of dietary requirements before booking or as soon as possible afterwards.

Dietary information might include:

1. aallergies
2. bintolerances
3. cvegetarian requirements
4. dvegan requirements
5. ereligious dietary requirements
6. fother dietary restrictions.

VMT will communicate known requirements to relevant suppliers.

VMT does not guarantee the absence of allergens unless the supplier expressly confirms appropriate controls.

Travellers with severe allergies should carry appropriate emergency medication.

VMT is not responsible for an allergic reaction caused by inaccurate information supplied by the traveller or failure by the traveller to follow reasonable precautions, subject to applicable law.

Special requirements should be disclosed before booking.

Examples include:

1. amobility assistance
2. bsensory requirements
3. cdietary requirements
4. dmedical requirements
5. ereligious requirements
6. fequipment requirements
7. glanguage requirements
8. hchild-related requirements.

VMT will assess requests reasonably.

A special request becomes part of the contract only when VMT confirms it in writing.

A request submitted without confirmation is not a contractual guarantee.

VMT recognises that some travellers might require additional consideration because of age, disability, medical needs, cognitive impairment, communication difficulties or other circumstances.

VMT will seek reasonable measures to reduce foreseeable risks.

VMT does not provide professional social care, medical care or personal care unless expressly contracted.

A traveller requiring continuous personal supervision should travel with an appropriate companion or support person unless VMT expressly confirms an alternative arrangement.

VMT may require a responsible companion where the traveller cannot safely participate independently.

VMT will consider such requirements individually and without unlawful discrimination.

VMT does not tolerate:

1. achild abuse
2. bsexual exploitation
3. chuman trafficking
4. dforced labour
5. ephysical abuse
6. fneglect
7. gserious emotional abuse
8. hexploitation of vulnerable adults
9. iother serious safeguarding concerns.

VMT personnel and suppliers must report serious safeguarding concerns through appropriate channels.

VMT may contact local authorities where reasonably necessary to protect a child or vulnerable person.

VMT will not investigate suspected criminal conduct beyond its competence.

VMT will preserve relevant information where legally appropriate.

Where a safeguarding concern arises during a tour, VMT will prioritise the immediate safety of the person at risk.

UK safeguarding standards recognise specific duties and expectations around work with children, with current government guidance defining regulated activity and relevant checking requirements.

VMT will determine whether particular personnel or activities fall within UK regulated-activity requirements based on the actual role and service.

VMT will also consider Moroccan safeguarding requirements applying to services delivered in Morocco.

Travellers must not exploit, abuse or threaten another person.

VMT may immediately suspend participation where credible information indicates a serious safeguarding risk.

VMT may contact law enforcement or other appropriate authorities where required or reasonably necessary.

VMT does not tolerate sexual contact with children.

VMT does not permit sexual exploitation, trafficking or coercive conduct.

Suppliers suspected of serious safeguarding violations may be suspended pending investigation.

Travellers must treat animals used in tourism activities responsibly.

Travellers must not:

1. adeliberately injure animals
2. bdeliberately frighten animals
3. cprovoke animals
4. dabuse animals
5. einterfere with animal equipment.

VMT may stop participation where traveller conduct creates an animal-welfare or safety concern.

VMT may replace or cancel an animal activity where reasonable welfare or safety concerns arise.

In an emergency, traveller safety takes priority.

Travellers should follow instructions from:

1. aemergency services
2. bpolice
3. cmedical professionals
4. dVMT personnel
5. equalified guides
6. fauthorised activity operators.

VMT may arrange emergency assistance where reasonably possible.

Travellers should provide accurate emergency contact and relevant medical information where necessary.

VMT does not replace emergency services or medical providers.

Emergency assistance does not mean VMT accepts legal responsibility for an event which VMT did not cause and for which VMT is not legally responsible.

VMT expects relevant suppliers to maintain appropriate safety arrangements for the services they provide.

Depending on the service, VMT might consider:

1. alicensing
2. binsurance
3. cequipment
4. ddriver qualifications
5. eguide qualifications
6. foperating procedures
7. gsafety records
8. hemergency arrangements
9. iactivity-specific requirements.

VMT may suspend a supplier where credible information indicates a significant safety concern.

VMT may replace a supplier where reasonably necessary.

Supplier compliance does not remove VMT's statutory Package responsibilities where VMT acts as organiser.

Certain activities are controlled by independent suppliers.

Supplier safety instructions form part of the activity conditions.

Travellers must comply with reasonable supplier instructions.

A supplier may refuse participation where a traveller does not satisfy a lawful safety requirement.

VMT will not guarantee participation where the supplier has lawful safety grounds for refusal.

Travellers must provide accurate information relevant to:

1. aage
2. bmobility
3. cmedical restrictions
4. dactivity ability
5. edietary requirements
6. faccessibility requirements
7. gemergency contacts
8. hother information reasonably necessary for safe delivery.

VMT will not penalise a traveller for failing to disclose irrelevant private information.

Where inaccurate or incomplete information materially affects safety or service delivery, VMT may modify the service or refuse participation where necessary.

This provision does not remove any statutory right.

A traveller who deliberately ignores reasonable safety instructions assumes responsibility for consequences attributable to that conduct, to the extent permitted by law.

Examples include:

1. aleaving a designated safe area
2. brefusing to use required safety equipment
3. cstanding in a moving vehicle
4. dinterfering with a driver
5. eriding an animal contrary to instructions
6. fentering restricted areas
7. gentering water without permission
8. hleaving a guided group without authorisation
9. iignoring evacuation instructions.

VMT may stop the relevant activity.

Where the traveller's conduct causes additional cost or damage, VMT may seek reimbursement where legally permitted.

Travellers remain responsible for their personal belongings.

Travellers should not leave valuables unattended.

VMT is not an insurer of traveller belongings.

Loss or theft should be reported promptly.

Where VMT or a supplier is legally responsible for loss, the applicable liability rules apply.

Travellers should maintain appropriate travel insurance.

Smoking and vaping are permitted only where lawful and permitted by the relevant supplier or location.

Travellers must comply with no-smoking rules.

Cleaning, repair or replacement costs resulting from prohibited smoking or vaping may be charged to the traveller where legally permitted.

Travellers must not smoke where doing so creates a fire or safety risk.

Travellers must not interfere with:

1. afire alarms
2. bextinguishers
3. cemergency exits
4. dlife jackets
5. ehelmets
6. fsafety harnesses
7. gother safety equipment.

Deliberate or negligent damage may result in recovery of reasonable costs.

VMT or a supplier may remove a traveller from an activity where:

1. athe traveller creates a serious safety risk
2. bthe traveller is seriously disruptive
3. cthe traveller refuses essential safety instructions
4. dthe traveller is unlawfully behaving
5. ethe traveller is intoxicated to a dangerous level
6. fthe traveller damages property
7. gthe traveller threatens another person
8. hcontinued participation becomes unsafe.

Removal will be proportionate to the circumstances.

VMT will consider reasonable alternatives where appropriate.

Where removal results from the traveller's own conduct, the traveller will not automatically receive a refund.

Additional costs caused by the traveller may be recoverable where legally permitted.

Where a lack of conformity, loss or damage is attributable to the traveller, VMT will not be responsible for compensation for the resulting damage to the extent permitted by applicable law.

Under the current EU Package Travel framework, a traveller's right to compensation does not apply where the organiser proves the lack of conformity is attributable to the traveller.

UK implementation similarly recognises that compensation is not required where the relevant problem is attributable to the traveller.

This does not allow VMT to deny unrelated statutory rights.

VMT will distinguish between:

1. adamage caused by the traveller
2. bdamage caused by VMT
3. csupplier-caused damage
4. dthird-party damage
5. eunavoidable and extraordinary circumstances.

Liability will be allocated according to the applicable contract and law.

Nothing in this Policy requires a traveller to waive statutory consumer rights.

A traveller cannot contractually waive mandatory Package Travel rights.

UK regulations expressly prevent contractual terms or traveller statements from waiving or restricting rights granted by the Regulations.

Mandatory consumer protections therefore prevail over inconsistent wording in this Policy.

VMT will provide services without unlawful discrimination.

VMT will consider reasonable accessibility requests.

Reasonable adjustments do not require VMT to provide a service which is fundamentally different from the service offered or which is prohibited by applicable safety or legal requirements.

The UK Equality Act framework requires reasonable adjustments in circumstances where a disabled person faces substantial disadvantage, subject to the statutory limits.

Moroccan constitutional and statutory policy also recognises protection against disability discrimination and accessibility rights.

Where US law applies, VMT will comply with applicable federal and state accessibility requirements.

Travellers must not photograph or record another traveller in a manner which is threatening, abusive or invasive.

Photography of children or vulnerable persons must respect applicable law and reasonable privacy expectations.

VMT's separate Privacy Policy governs VMT's collection and use of personal information.

Travellers should report safety incidents promptly.

Reports should contain:

1. abooking reference
2. bdate
3. clocation
4. dpeople involved
5. edescription
6. fphotographs where relevant
7. gsupplier information
8. hreceipts or other evidence.

Prompt reporting allows VMT to investigate and remedy problems.

Failure to report immediately does not automatically remove statutory rights.

VMT will assess whether delayed reporting materially affected its ability to investigate or remedy the issue.

VMT strongly requires travellers to obtain appropriate travel insurance where the booking terms require it.

Insurance should reasonably cover:

1. amedical expenses
2. bemergency assistance
3. ccancellation
4. dinterruption
5. epersonal belongings
6. fpersonal liability
7. gadventure activities where applicable.

Travellers remain responsible for checking that their policy covers the activities they select.

VMT is not an insurer.

VMT does not guarantee that an insurer will accept a claim.

VMT's principal contact details are:

Travellers should use the emergency information supplied with their Booking Confirmation where available.

Immediate life-threatening emergencies should be directed to the appropriate Moroccan emergency services before waiting for VMT assistance.

VMT will provide reasonable assistance consistent with its legal obligations and operational ability.

VMT may retain reasonable records concerning:

1. asafety incidents
2. btraveller complaints
3. csupplier reports
4. ddamage claims
5. esafeguarding concerns
6. factivity refusals
7. gaccessibility arrangements.

VMT will handle personal information according to its Privacy Policy and applicable data protection law.

Sensitive information will only be processed where a lawful basis exists.

VMT does not accept responsibility for risks which arise solely from:

1. athe traveller's intentional conduct
2. bthe traveller's negligence
3. cthe traveller's failure to follow reasonable safety instructions
4. dthe traveller's failure to disclose material safety information
5. ethe traveller's unlawful conduct
6. fthe traveller's intoxication
7. gthe traveller's voluntary decision to exceed disclosed activity limitations
8. hdamage caused by the traveller.

This provision applies only to the extent permitted by applicable law.

VMT remains responsible for its own acts and omissions as required by law.

Where VMT acts as a Package organiser, statutory Package Travel responsibilities remain applicable.

Nothing in this Policy excludes or limits liability for:

1. adeath or personal injury caused by negligence where such exclusion is prohibited
2. bfraud
3. cfraudulent misrepresentation
4. ddeliberate misconduct where liability cannot lawfully be excluded
5. ebreach of mandatory consumer rights
6. fany other liability which applicable law prohibits VMT from excluding.

Where applicable law permits limitation or exclusion, VMT relies on that limitation or exclusion to the fullest lawful extent.

A supplier might impose additional rules for a particular activity.

Those rules will apply where they are communicated to the traveller and are lawful.

Supplier rules do not remove VMT's statutory obligations where VMT is responsible as Package organiser.

VMT may seek reimbursement from a supplier where the supplier caused a loss for which VMT became liable.

VMT may change:

1. aroute
2. bactivity timing
3. cactivity location
4. dguide
5. evehicle
6. fsupplier
7. gaccommodation
8. hitinerary sequence

where reasonably necessary for safety or operational reasons.

Material Package changes will be handled under the VMT Package Travel and Travel Services Policy and applicable law.

Safety decisions take priority where continuing with the original arrangement would create a significant risk.

A responsible adult accompanying a minor must remain capable of supervising the minor.

VMT might refuse participation where a responsible adult is:

1. aabsent
2. bintoxicated
3. cmedically incapable of supervision
4. dbehaving abusively
5. ecreating a serious safety concern.

VMT does not assume custody or parental responsibility.

Where VMT personnel have reasonable safeguarding concerns, VMT may contact appropriate authorities.

Current UK safeguarding guidance emphasises multi-agency protection of children and was updated in March 2026.

VMT will take reasonable steps to protect vulnerable travellers from abuse and exploitation.

VMT may intervene where there is a credible concern involving:

1. aphysical abuse
2. bsexual abuse
3. cfinancial exploitation
4. dcoercion
5. eneglect
6. ftrafficking
7. gserious intimidation.

VMT may contact appropriate authorities where necessary.

Travellers must follow reasonable emergency instructions.

Travellers must remain contactable where reasonably possible.

Travellers must not obstruct emergency services.

Travellers must not return to restricted areas without authorisation.

Travellers must provide relevant information needed to protect their safety.

Travellers must respect local communities and animals.

Travellers must comply with reasonable instructions concerning:

1. aphotography
2. breligious sites
3. ccultural sites
4. danimals
5. eprivate property
6. flocal customs
7. gcommunity safety.

Serious or repeated disrespectful conduct may result in intervention where it creates a legal, safety or operational problem.

Travellers make personal decisions about participation.

Information provided by VMT concerning activity difficulty, accessibility and known risks does not replace the traveller's responsibility to make reasonable decisions about personal fitness and participation.

Travellers should stop participating and notify the guide where they feel unable to continue safely.

Travellers must not conceal an immediate safety concern from VMT personnel.

VMT will not use safety requirements as a pretext for unlawful discrimination.

At the same time, VMT may impose genuine safety requirements which apply to all participants or which arise from the characteristics of a specific activity.

Individual assessment will be used where appropriate.

A disability or medical condition does not automatically mean that a traveller cannot participate.

A particular activity might still be unsuitable because of objective safety requirements.

This Policy operates alongside the law applicable to the booking.

For UK consumers, applicable UK consumer, equality, safeguarding and package-travel legislation will apply where legally applicable.

For EU consumers, mandatory EU-derived and national consumer protections will apply where legally applicable.

For US consumers, applicable federal and state requirements will apply where legally applicable.

Moroccan law applies to services physically performed in Morocco to the extent provided by applicable law.

Where different mandatory legal requirements apply, VMT will comply with the requirements legally applicable to the relevant transaction.

VMT will review this Policy when relevant legislation, regulatory guidance or operational requirements change.

VMT will update the Policy where necessary following changes to UK, EU, US or Moroccan law.

The version applicable to a confirmed booking forms part of the contractual documentation, subject to mandatory legal changes.