Accessibility Statement

1.1 Visit Morocco Tours Ltd is committed to making www.visitmorocco.tours accessible and usable for as many people as reasonably possible.

1.2 VMT recognises that visitors access the website using different devices, browsers, operating systems and assistive technologies.

1.3 VMT seeks to provide digital content in a clear, usable and accessible format.

1.4 This Policy applies to the VMT website and relevant digital content controlled by VMT.

2.1 VMT aims to design and maintain the website with reference to the Web Content Accessibility Guidelines, currently WCAG 2.2.

2.2 VMT's target is WCAG 2.2 Level AA where reasonably practicable.

2.3 WCAG provides technical accessibility guidance covering areas including perceivable, operable, understandable and robust digital content.

2.4 Meeting a technical accessibility standard does not guarantee that every person will experience the website in exactly the same way.

2.5 Third-party content, platforms, plugins, payment services, booking systems and external websites might have separate accessibility characteristics.

3.1 VMT seeks to provide:

a. clear headings;

b. meaningful page structure;

c. readable text;

d. sufficient text and background contrast;

e. descriptive links;

f. keyboard-accessible functions;

g. meaningful alternative text for relevant images;

h. accessible forms where reasonably practicable;

i. clear error information;

j. logical navigation.

3.2 VMT will seek to avoid unnecessary reliance on colour alone to communicate important information.

3.3 VMT will seek to ensure interactive elements provide sufficient information for users of assistive technology.

4.1 VMT seeks to provide appropriate alternative text for informative images.

4.2 Decorative images might use empty alternative text where appropriate.

4.3 Alternative text should describe the relevant purpose or information conveyed by an image rather than provide unnecessary visual detail.

4.4 Images used for promotional purposes will be assessed according to their function and context.

5.1 VMT seeks to make relevant multimedia content accessible where reasonably practicable.

5.2 Where appropriate, VMT might provide:

a. captions;

b. transcripts;

c. audio descriptions;

d. accessible controls.

5.3 Third-party video platforms might impose technical limitations outside VMT's control.

6.1 VMT seeks to ensure important website functions remain usable without requiring a mouse.

6.2 Keyboard users should be able to navigate relevant interactive elements in a logical sequence.

6.3 VMT will seek to address keyboard-accessibility defects identified through testing or user reports.

7.1 VMT seeks to support commonly used assistive technologies.

7.2 Compatibility depends on the user's device, browser, operating system, assistive technology and the website components involved.

7.3 VMT does not guarantee compatibility with every assistive technology or configuration.

8.1 VMT seeks to make website forms accessible.

8.2 Where reasonably practicable, forms should provide:

a. clear labels;

b. understandable instructions;

c. meaningful error messages;

d. appropriate keyboard access;

e. sufficient identification of required information.

8.3 Customers should contact VMT if they experience difficulty completing a form.

9.1 VMT seeks to make booking and payment-related website functions accessible.

9.2 Some payment or booking functions might be supplied by third parties.

9.3 VMT does not control the accessibility design of independent third-party systems.

9.4 Where a customer cannot reasonably complete an online process because of an accessibility issue, VMT will seek to provide an alternative communication route where reasonably practicable.

10.1 Customers who encounter an accessibility barrier should contact VMT.

10.2 Contact:

hello@visitmorocco.tours

WhatsApp: +212 660 813 231

10.3 VMT will consider reasonable requests for assistance.

10.4 Assistance might include:

a. providing information through another communication channel;

b. explaining information contained on the website;

c. assisting with a booking enquiry;

d. providing relevant information in an alternative format where reasonably practicable.

11.1 Some documents provided through the website might originate from third parties or older systems.

11.2 VMT seeks to improve the accessibility of documents under its control.

11.3 If a customer encounters an inaccessible document, VMT should be contacted so an alternative format or reasonable assistance can be considered.

12.1 VMT seeks to support access using mobile phones and tablets.

12.2 Website behaviour can vary between devices, screen sizes, browsers and operating systems.

12.3 VMT will investigate material accessibility problems reported on commonly used devices and browsers.

13.1 VMT aims to support current versions of commonly used browsers.

13.2 Older browsers or unsupported operating systems might produce accessibility or functionality problems.

13.3 Users should keep browsers and operating systems reasonably up to date where possible.

14.1 The VMT website might contain:

a. maps;

b. booking tools;

c. payment services;

d. social-media feeds;

e. videos;

f. review systems;

g. analytics tools;

h. external links;

i. other third-party functionality.

14.2 VMT does not control the accessibility of third-party systems.

14.3 VMT will seek to identify and address material accessibility barriers within VMT's control.

15.1 Links to external websites are provided for convenience or service purposes.

15.2 External websites operate under their own accessibility policies and technical systems.

15.3 VMT does not guarantee accessibility of external websites.

16.1 VMT is a UK-registered company.

16.2 VMT considers the Equality Act 2010 when assessing accessibility and disability-related obligations applicable to its activities.

16.3 The Equality Act 2010 protects disabled people against unlawful discrimination in the provision of services and other areas covered by the legislation.

16.4 VMT will not use website accessibility limitations as a reason to deny a customer rights provided by mandatory law.

17.1 EU accessibility requirements might apply in specific circumstances depending on the service, market, customer and territorial scope of the relevant legislation.

17.2 The European Accessibility Act applies to specified products and services placed on the EU market, subject to its scope and national implementation.

17.3 VMT will assess whether particular EU accessibility requirements apply to a specific digital service or transaction.

17.4 VMT does not represent that every EU accessibility law automatically applies to the VMT website.

18.1 VMT recognises that US accessibility obligations vary according to the applicable federal and state laws and the nature of the business and service.

18.2 The Americans with Disabilities Act prohibits covered businesses from discriminating against people with disabilities in the provision of covered goods and services.

18.3 The US Department of Justice has stated that the ADA applies to goods, services and activities offered by covered public accommodations through websites.

18.4 VMT will consider applicable US requirements where they apply to its activities.

18.5 VMT does not represent that every US federal or state accessibility requirement applies to every VMT website visitor.

19.1 VMT seeks to identify accessibility barriers through reasonable testing and review.

19.2 Testing might include:

a. keyboard navigation;

b. screen-reader checks;

c. colour and contrast checks;

d. form testing;

e. heading and page-structure checks;

f. mobile testing;

g. automated accessibility testing.

19.3 Automated testing does not identify every accessibility problem.

19.4 VMT might use manual testing where appropriate.

20.1 VMT acknowledges that accessibility issues might arise despite reasonable development and testing.

20.2 Potential limitations might involve:

a. older website content;

b. third-party services;

c. embedded media;

d. downloadable documents;

e. browser-specific behaviour;

f. new website features awaiting accessibility review.

20.3 VMT will seek to address material accessibility problems within its control.

21.1 VMT treats website accessibility as an ongoing process.

21.2 VMT might improve accessibility through:

a. website updates;

b. content changes;

c. technical testing;

d. user feedback;

e. accessibility audits;

f. replacement of inaccessible components.

22.1 Customers should report accessibility problems directly to VMT.

22.2 Reports should include, where possible:

a. page address;

b. description of the problem;

c. device used;

d. browser used;

e. assistive technology used, where relevant;

f. preferred alternative format or assistance.

22.3 Reports should be sent to:

hello@visitmorocco.tours

or

WhatsApp: +212 660 813 231

23.1 VMT will review accessibility reports and assess appropriate action.

23.2 VMT will prioritise issues according to factors including:

a. severity;

b. number of affected users;

c. impact on essential functions;

d. availability of an alternative;

e. technical complexity;

f. third-party dependency.

23.3 Where an immediate technical correction is unavailable, VMT will consider a reasonable alternative means of providing the relevant information or service.

24.1 Customers should provide sufficient information for VMT to understand an accessibility problem.

24.2 Customers should use reasonable care when providing information through website forms.

24.3 Customers remain responsible for ensuring their own device and assistive technology are reasonably configured and maintained.

24.4 This does not remove any legal responsibility VMT has for accessibility barriers within its control.

25.1 Accessibility enquiries might contain personal information.

25.2 Customers should avoid including unnecessary medical or sensitive information in ordinary website messages.

25.3 Where VMT receives disability or health-related information, VMT will process the information according to its Data Protection, Privacy, Cookies, Data Retention and Data Rights Policy.

26.1 VMT aims to provide an accessible website.

26.2 VMT does not guarantee that every page, feature, document or third-party service will always satisfy every accessibility standard.

26.3 Website technology changes over time and new accessibility issues might arise.

26.4 This provision does not exclude mandatory statutory rights.

27.1 This Policy should be read alongside:

a. VMT Equality, Diversity, Non-Discrimination and Accessibility Policy;

b. VMT Website Terms, Intellectual Property and Digital Content Policy;

c. VMT Data Protection, Privacy, Cookies, Data Retention and Data Rights Policy;

d. VMT Customer Terms, Booking, Payment, Cancellation and Refund Policy.

27.2 Where mandatory law conflicts with this Policy, mandatory law prevails.

28.1 VMT will review this Policy periodically.

28.2 VMT might update this Policy following:

a. changes in accessibility standards;

b. changes in law;

c. website redevelopment;

d. accessibility testing;

e. customer feedback;

f. changes to third-party services.

VISIT MOROCCO TOURS LTD

82a James Carter Road

Mildenhall

Bury St. Edmunds

England

IP28 7DE

Email: hello@visitmorocco.tours

WhatsApp: +212 660 813 231

30.1 This Website Accessibility Policy takes effect on 12 August 2026.

30.2 VMT will seek to keep the website and this Policy aligned with applicable legal requirements and recognised accessibility standards