Introduction

At Visit Morocco Tours, we are committed to providing a safe and enriching experience for all our clients. As a participant in our tours, you have certain responsibilities that help ensure the enjoyment and safety of yourself and others. By booking and participating in our tours, you agree to adhere to the following guidelines and expectations. For more information about our general terms, please see our Terms and Conditions.

1. Punctuality and Time Management

• Arrival on Time: Clients are expected to be on time for all scheduled activities and meetings. Being punctual ensures that the tour runs smoothly for all participants.

• Time Management: We recommend that clients adhere to the suggested timeline for each activity. Late arrivals may result in missing certain experiences or activities, and no refunds will be given for missed portions of the tour. For details about cancellations, please refer to our Refund and Cancellation Policy.

2. Respect for Local Culture and Traditions

• Cultural Sensitivity: Morocco is a country with a rich cultural and religious heritage. Clients are expected to respect local customs, traditions, and religious practices at all times. This includes dress codes, appropriate behavior in sacred or historical sites, and showing consideration for local communities.

• Language Consideration: While many Moroccans are fluent in multiple languages, including English and French, learning a few words of Darija (Moroccan Arabic) is appreciated and can enrich your travel experience. We encourage you to use the phrases we provide and communicate respectfully with locals. 

3. Behavioural Expectations

• Conduct: We expect all clients to behave in a manner that is respectful to the tour guides, local communities, other participants, and Visit Morocco Tours staff. Disruptive or inappropriate behavior, including but not limited to excessive noise, rude language, or aggression, will not be tolerated. Violations of conduct may lead to immediate exclusion from the tour without refund, as outlined in our Terms and Conditions.

• Substance Use: The consumption of illegal substances is prohibited during the tour. Clients are expected to comply with Moroccan laws and regulations, and any illegal activity will result in immediate expulsion from the tour without refund. For legal considerations, please review our Disclaimer for Travel Information.

• Respect for Others: We ask that clients be considerate of fellow travellers. Be mindful of personal space, noise levels, and maintaining an inclusive and friendly environment throughout the tour.

4. Health and Safety

• Personal Health: Clients should inform us of any medical conditions or health concerns before the tour to ensure appropriate accommodations. We are committed to making reasonable adjustments to accommodate medical needs when possible.

• Safety Precautions: Clients must follow all safety instructions provided by tour guides and staff. This includes safety guidelines for activities such as hiking, camel rides, or excursions to sensitive or challenging environments (e.g., the Sahara Desert).

• Insurance: Clients are strongly advised to purchase comprehensive travel insurance that covers medical emergencies, cancellations, and accidents during the tour. For more on cancellations, refer to our Refund and Cancellation Policy.

5. Protection of the Environment and Heritage Sites

• Eco-Conscious Travel: We encourage all clients to follow sustainable travel practices. Respect the environment by disposing of waste properly and avoiding damage to natural or historical sites. Please refrain from removing items like rocks, plants, or souvenirs from protected areas.

• Respect for Historical Sites: Many of the destinations we visit are of significant historical or cultural importance. Clients are asked not to touch or damage artifacts, monuments, or structures and to follow the guidance of the tour guide when visiting such locations.

6. Personal Belongings

• Responsibility for Personal Items: Clients are responsible for their own belongings during the tour. Visit Morocco Tours is not liable for lost, stolen, or damaged personal property. 

• Valuables: We recommend that clients keep valuables, such as passports, wallets, and electronics, in a secure place. Use hotel safes or other secure storage options provided by the tour accommodations.

7. Compliance with Local Laws

• Legal Compliance: Clients must comply with all local laws and regulations during their tour. Visit Morocco Tours is not responsible for any legal issues that arise from non-compliance, and any client found violating the law may be asked to leave the tour without a refund. For more on legal matters, see our Disclaimer for Travel Information.

8. Changes to the Tour

• Adaptability: Occasionally, unforeseen circumstances (e.g., weather, local events, or transportation issues) may require adjustments to the itinerary. Clients are expected to be flexible and understand that such changes may be necessary for the safety and enjoyment of all participants.

9. Feedback and Communication

• Feedback: We value your feedback as it helps us improve our services. If you have any concerns or issues during your tour, please inform your guide or our staff immediately so that we can address them promptly.

• Communication with Staff: Open and respectful communication is key. We encourage clients to ask questions, share preferences, and inform us of any concerns during the tour to ensure an enjoyable experience.

10. Violation of Responsibilities

Failure to adhere to these responsibilities may result in exclusion from certain activities or the entire tour, without a refund. We reserve the right to remove any client from the tour if their behavior jeopardizes the safety or enjoyment of others, or if they fail to comply with the terms outlined in this document.

Contact Information

If you have any questions or need further clarification about your responsibilities during the tour, please contact us at:

Visit Morocco Tours
Email: hello@visitmorocco.tours
Website: www.visitmorocco.tours

Last Updated: 01/07/2025